An NCQA mandate requires 80% directly-sourced REL data; the payer was collecting under 5%, with no governance to secure it. Trexin restructured their data-governance framework and built a 12-tactic roadmap to close health-equity gaps.
A major Pacific-Northwest healthcare payer needed to improve how it collects Race, Ethnicity, and Language (REL) member data, to meet upcoming state and federal reporting requirements and to reduce disparities in clinical outcomes. NCQA mandates 80% “directly” sourced REL data; the Client was gathering under 5%, and lacked the governance and architecture to process and secure it.
We formalized a clear, consistent REL-data approach: 12 Health Equity strategy tactics with execution guidelines and KPIs, sequenced into a roadmap. Through Trexin’s People-Process-Technology lens, we restructured the existing data-governance framework so the Client could collect voluntarily provided REL data while safeguarding privacy.
A complete restructure of the Client’s data-governance framework, plus a data catalog tailored to their intake points so they can properly analyze REL data. The implementation plan puts them on a path to the 80% direct-collection requirement, and to closing critical REL-related health-equity gaps.
Governed data is the foundation for equitable, personalized care, and we treat it that way.
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